Free delivery: all orders in the UK over £30 qualify for free delivery. We offer delivery to other parts of Europe and the Rest of the World and costs are set at a flat fees from £5.50 based on weight. We reserve the right to refuse shipping.
We use a combination of couriers to deliver your items regardless of value. These include Royal Mail, Hermes, UKMail, Collect+, APC and iPostParcels.
Returns are accepted 14 days after purchase for unwanted items. Return items need to be returned unused in original packaging and include any tags, spare buttons/zips or accessory packs to qualify for a refund. Refunds will only be granted if the unwanted items arrive with us in an acceptable condition.
Please note that the costs of returning the goods to us is the customer’s responsibility unless the item is delivered by us in error or is faulty. Where free postage is offered we reserve the right to deduct the cost of postage from any refund given.
If the items you purchase develop a fault then a replacement will be dispatched to the original address on receiving the items. We reserve the right to withhold a refund or replacement product if the items appear to have been tampered with, has arisen from general “wear and tear” or has occurred as a result of an accident.
All returns must be sent back to the following address:
John’s of Romford,
If you have any questions give us a call on 01708 746293
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